Frequently Asked Questions
Everything you need to know about our ethically sourced, artisanal chocolates.
How do you ensure my chocolate doesn't melt during shipping?
We use specialized thermal packaging and eco-friendly ice packs for all orders shipped to warm climates. Additionally, we monitor weather patterns and may delay shipping over weekends to ensure your chocolate stays cool and arrives in perfect condition.
Is Divine Chocolate fair trade and ethically sourced?
Absolutely. We are committed to 100% fair trade practices. We work directly with cocoa cooperatives to ensure farmers receive a living wage and that all farming practices are sustainable and free from child labor.
Do you offer vegan or dairy-free options?
Yes, we have a dedicated range of vegan-friendly chocolates. Most of our high-percentage dark chocolate bars are naturally dairy-free, and we also offer creamy alternatives made with oat and coconut milk.
What is your return policy for food items?
Due to the perishable nature of chocolate, we cannot accept returns. However, if your order arrives damaged or if you are unsatisfied with the quality, please contact our support team within 48 hours for a full refund or replacement.
Are your products safe for individuals with nut allergies?
While we offer many nut-free recipes, all of our chocolates are produced in a facility that handles tree nuts and peanuts. We recommend that individuals with severe allergies exercise caution.
How should I store my chocolate to keep it fresh?
For the best experience, store your chocolate in a cool, dry place between 60-70°F (15-21°C). Avoid refrigeration if possible, as it can cause 'bloom' (white streaks) and affect the texture and flavor profile.