Returns & Exchanges
At Divine Chocolate, we take pride in the quality of our cocoa; if your order arrives damaged or incorrect, please contact us within 14 days for a replacement or refund. Due to the perishable nature of our artisanal chocolate, we cannot accept returns based on personal taste preferences or heat damage if signature delivery was waived.
Contact Support
Email our customer care team with your order number and a brief explanation of the issue regarding your chocolate delivery.
Provide Documentation
Attach clear photographs of the shipping box and the specific product damage to help our quality control team assess the claim.
Verification Review
Our team will review your request within 48 hours to confirm eligibility for a refund or a fresh replacement shipment.
Resolution Delivery
Once approved, a refund will be processed to your original payment method, or a tracking number for your replacement bars will be issued.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing